Jenna Koval · Selected Work

Case Studies

Practice
Operations · Transformation

Engagement Types
Advisory · Embedded · Transformation

I help scaling companies improve operational alignment across product, delivery, and commercial teams. I'm typically brought into environments where growth has created complexity — unclear ownership, fragmented execution, inconsistent reporting, or delivery breakdowns. The work below spans operating model design, delivery transformation, governance, and post-acquisition alignment.

01
PE-Backed SaaS · Loyalty Tech · Interim Commercial Ops

Commercial Operations Build & Revenue Protection

Built the operating model — contracts, renewal tracking, ARR reporting, delivery cadence — for a PE-backed loyalty platform across 47 projects and 42+ accounts.

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02
Global BPO · Enterprise · Operating Transformation

Portfolio & Delivery Transformation, Global BPO

Stood up intake, prioritization, OpEx/CapEx visibility, tool consolidation, and an Agile playbook across Product, Engineering, Infrastructure, and PMO.

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03
Delivery Management SaaS · Discovery & Advisory

SaaS Ecosystem Discovery & Triage

Triaged a 3-product PE-backed ecosystem — surfacing strategy gaps, cost pressure, and team-level risk in the primary $2.5M product line.

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04
Autonomous Vehicle · Mobility · Strategic Advisory

Asset-Light Growth Strategy & Business Value Case

Built the financial model and partnership framework to determine whether autonomous ride-hail could scale commercially without owning the fleet.

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05
Fintech · Capital Markets · Integration & Transformation

Post-Acquisition Integration, Fintech SaaS

Stood up the operating model and tooling for a recently acquired post-trade platform embedded in five of the world's eight largest investment banks — 90 days post-close, no playbook in place.

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06
Enterprise IT · Professional Services · Innovation Program Build

Internal Idea Incubator, Enterprise Tech

Operationalized an acquired studio's discovery-and-validation methodology at Fortune 500 scale — without diluting the discipline that made the IP worth buying.

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07
Sports Tech · Consumer SaaS · Product Manager for Hire

Product Build, Angel-Backed SaaS

Stood up product, backlog, and delivery cadence from zero for a 20-year-old endurance-coaching brand making its first move into software.

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08
Marketplace · Fintech · Strategic Advisory

Payment Operations & Process Mapping

Mapped the end-to-end payments-in flow for a global hospitality marketplace — across dozens of markets, payment methods, and regulatory regimes.

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Get in touch

Working through an alignment, delivery, or operating-model challenge?